At ABS Foundation Services, we take pride in our work and it shows through the numerous testimonials our customers have given us.
There's an old adage which states that a person should always get a second and third opinion/estimate and hear out everyone's approach before making a final decision.
I'm certainly grateful that I took the aforementioned advice. ABS was the final estimate I had sought and had previously resigned myself to embarking down a far more expensive and laborious path to fix the issue with the intermediate basement flooding we experienced whenever there was heavy rain or melting snow.
Tim Case, who is the owner of ABS, looked everything over and within 2 minutes of him being down in the basement, I felt reassured about his approach to assessing and correcting the problem.
He took the time to look things through and explain what the problems might be along with the various options we had available to us.
Rather than provide us with the most expensive solution (which, it turns out, would have involved work we didn't need), he offered a well thought out plan which not only appears to have addressed our problem, but also did so at a cost far lower than the estimates offered by several of his competitors. He was an honest, professional, pragmatic and extremely pleasant man.
While it took about three weeks to get everything scheduled and finished, he disclosed this to me upfront and set my expectations accordingly, so my wife and I didn't experience any impatience.
The guys who did the work itself were fabulous; they explained what they were doing, did a thoroughly professional job and left everything in tip top shape prior to leaving.
Though ultimately, time will tell whether or not the solution will hold in the long run, I would not hesitate to use ABS again for any basement work we need. After listening to three other companies who were more interested in selling the highest priced solution based on what we "told" them we'd been experiencing, it's incredibly refreshing to work with a company like ABS. Tim and his team run a first class operation and they receive my highest recommendation!
This entire job was completed in a very professional manner. We appreciated Tim taking the time to explain the job before hand. Brandon and his crew were hard working and kept us informed of the work being done and gave us some great recommendations.Mike and Linda L. | Rochester, NY
The owner Tim was very responsive and was there each day to check the work. The estimate I received is what I paid. It was not the lowest estimate but I think it was worth every penny, and right from the start I had a good feeling about this company. In the past, I have not had great luck with other contractors.
The crew was exceptional and worked hard every minute of the day. They were professional, friendly, and easy to deal with regarding the work. They did a very nice clean up, and went above and beyond to do a great job. They also did a lot of little things, like bringing in my containers on garbage day and checking my CO alarm. At the end of each day, they explained the work that was done and the plan for the next day.
I am very pleased and would hire them again in a heartbeat. I don't have enough adjectives to say how happy I am with ABS.Francis T. | Rochester, NY
First, we'd like to thank everyone from ABS involved in correcting the water filtration problem into our basement that really started to become an issue earlier this winter. Having somewhat of a construction background, we knew the job would be dirty, dusty, and very labor intensive. We're pleasantly surprised by ABS's dust control methods (water cooling and vacuum) during the waterproofing process. By the time ABS had finished the work, cleaned up, and left we had only minor dusting and vacuuming.
We found the ABS work crews to be very efficient, courteous, knowledgeable, hard working, and thorough in performing their work.
Tim also is very thorough and knowledgable in the waterproofing process and patient while going over all details. He was the only vendor we talked to who seemed to really understand the handling of the iron ochre filtration problem which apparently caused the majority of our issues. Thankfully, ABS was able to get in and out before the spring thaw, and installed the new drain system which has worked beautifully.
We're also glad we listened and had the basement walls finished. All the work, including the finishing touches, has dramatically changed the appearance of our basement for the better. It is definitely brighter and more comfortable down there. Even the back-up sump pump system had a successful debut this past weekend when we lost power for a few hours.
Thanks again for all your help.Bill and Sharon W. | Hilton, NY
We are so very pleased with the wonderful job the ABS crew did in resolving our very labor intensive basement re-construction. Phil is extremely professional and expects the same from the crew which were also hard working and very courteous. We could not have asked for a better job or a harder working bunch of guys. Thank you all for going above and beyond to insure that we were super satisfied with the work done. It's great when you can say you truly got your monies worth from a contractor. Good luck to the entire ABS crew!Rick and Annette N. | Alden, NY
It was a pleasure working with Tim Case on my basement project. He is professional, knowledgeable, and thorough in his proposal. The crew was responsive, knowledgeable, and courteous at all times while on the job. They were extra careful when bringing materials in and out of my home, and cleaning was performed before they left. At this time i am very pleased with the results and especially the turn around time for completion.Ned C. | Geneva, NY
The job was done in record time and the basement is extremely dry. The humidity is under 45% with out the dehumidifier.Ernie W. | Fairport, NY
Thanks to Tim, Brandon, and their crew. The finished product far exceeded our expectations. Great Job!Jerry and Teresa B. | Macedon, NY
Excellent job done from start to finish. Everyone did great work from the estimate thru the job completion. I would highly recommend your company.Jim T. | Hilton, NY
Great job. You were the only company that came to us as a consultant and we truly appreciate everything you do and your team has done.Mr. & Mrs. Johnson | Rochester, NY
The basement is bone dry and the BrightWall looks amazing. We are so glad we chose ABS!Mr. & Mrs. Draganac | Alden, NY
It has been a privilege to work with a company that is as caring and professional as ABS.Mr. & Mrs. Law | Fairport, NY
We appreciated the extra help from Tim Case and his crew to assist us with other problems around our home. Before the work even started, Tim installed a gutter downspout for us! We really enjoyed having your team working here.Rosemary | East Amherst, NY
Tim Case was extremely informative and patient with our extensive concerns and questions prior to and during the installation.Mr. & Mrs. Illy | Greece, NY
My neighbor recommended ABS because of the wonderful job you did on her home. I'm very satisfied with both the work I had done, as well as your wonderful crew.C. Bogal | Rochester, NY
Was surprised by the number of ABS employees that arrived at the house on the first day, I was expecting half of that! This allowed the job to be completed in 2 days! Employees were all very courteous and professional, worked hard.Scott H. | Syracuse, NY
Overall, a very professional staff and a great hard working crew of two fine young men. Very happy with the work I had done. Thank you all.D. Epping | Rochester, NY
I had spent several weeks calling plumbing companies for estimates for the work we needed to have done. They came, said they would get an estimate to us and then never got back to us, even after calling them back. We saw ABS working down the street so we called and a consultant came right out, we got the estimate, and within two weeks we had the work completed and a new dehumidifier. Thank you! We still haven't heard back from the two plumbing companies...S. Semmler | Spencerport, NY
We had a water problem and called ABS. Art came out right away and did not leave until he was certain it was properly repaired. Thank you!Mr. & Mrs. Clark | Webster, NY
The crew worked very hard and did a wonderful job. Our next step is to have you install the systems throughout our entire basement.Scott & Jodi | Warsaw, NY
The exterior work was as well done as the interior work. Very impressed.S. Kates | Tonawanda, NY
We're very happy with the outcome. It was a pleasure having your team at my home, they were helpful, courteous, and nice to have around.C. Polito | Warsaw, NY
Tim and the crew were excellent in answering my questions and following up on any requests that I had. I am so pleased with the Whitewall because it has transformed my basement and made is so bright and clean!M. Cashmere | Rochester, NY
We really appreciated Art's courtesy in providing a significant discount on the work we had done to our home. Also, Tim was an excellent resource for saving our home and handled a difficult situation with class and professionalism.J. Donathen | E. Amherst, NY
It was a nice experience from the beginning phone call, the visit from Tim, to the crew that came to do the work. Very professional, thank you.Megan A. | Avon, NY
The crew worked hard through not so great weather and they worked long hard hours. We were very impressed with their work ethic and knowledge and suggestions.Donald and Donna M. | Brewerton, NY
Tim is a pleasure to work with and I appreciate his recommendations and assistance. Sarah is very friendly and professional in the office and return calls and notifies you on delays. The entire staff that did repair and work at my residence was excellent in all categories. I can’t say enough positive things about the entire staff, their work ethic, professionalism, care and clean ups. All were fantastic. Your son is very courteous and caring with his work. Thank you.Gary B. | West Henrietta, NY
I wanted to wait until we had a substantial rainstorm to test the work you did on our home. After the last couple of weeks, your job proved perfectly done! Thanks – no more water on the floor.M. Schirmer | Rochester, NY
I can't thank you enough for you services, I am pleased with the outcome. I wanted to let you know that the entire crew was courteous, professional, and always approachable with all my many questions. Thank you again.Patricia G. | North Syracuse, NY
Tim is very pleasant and is considerate with your concerns and needs. He recommends taking steps in making repairs- so unnecessary work and cost to the homeowner do not occur. Office staff is pleasant and kept me informed-thank you kindly. Brandon and Ryan were fantastic and a pleasure to have doing the work. They are meticulous and concerned about their work and needs of the homeowner. Extremely positive regarding both of these men. Brandon put thought in crawl space repair etc., Excellent service.Customer | Rochester, NY
My kids laugh - after approximately 20 years of suffering with the problem, I now have a chair next to my sump pump so I can sit & listen to the music to my ears! Thanks very much to all!Jerry | Rochester, NY
It was a pleasure to do business with your company – everyone we encountered was efficient and courteous. The job was completed within the time frame you had indicated from the start. Very well done.Mr. & Mrs. Edelman | Penfield, NY
We were very happy with the price we were quoted and the work that was done exceeded our expectations. Everyone we encountered was professional and the work was completed very soon after we signed our contract.Jim & Claudette | Lockport, NY
A long and difficult job was completed on time and well-done. The crew was courteous and did an excellent cleanup job.J. Laemmerhirt | Albion, NY
ABS was very helpful in helping me decide what work needed to be done and what could wait until later. Everything was done on time and the guys were friendly and willing to answer all my questions. After the work was completed I had questions about foundation patching and Tim came out the same day to look at the areas in question, and the crew came out the next day to take care of the problem!M. Barone | Rochester, NY
I am so very pleased with the wonderful job the ABS crew did in resolving our very labor intensive basement reconstruction. Phil is extremely professional and expects the same from the crew which were also hardworking and very courteous. We could not have asked for a better job or hardly working bunch of guys. Thank you all for going above and beyond to ensure that we were super satisfied with the work done. It's great when you can say you truly got your money's worth from a contractor.Brandon P | Rochester, NY
ABS was very helpful in helping me decide what work needed to be done and what could wait until later. Everything was done on time and the guys were friendly and willing to answer all my questions. After the work was completed I had questions about foundation patching and Tim came out the same day to look at the areas in question, and the crew came out the next day to take care of the problem!Rebecca Gates | Rochester, NY
We have had ABS do numerous projects dating back to 2007. Our first project included WaterGuard drainage systems in 2 of our buildings with new sump pits. The basements have been virtually water-free since the installations. Since then, we have had numerous outdoor drainage upgrades as well as foundation work. Always our go-to vendor, and never feel oversold.Christopher B. | Rochester, NY
Best basement foundation repair company in all of Rochester, Buffalo & Syracuse!Sean M | Rochester, NY
This is the second job ABS has done for me. The first job last year was installing underground extensions on the downspouts, sump pump, and dehumidifier. All of which i was happy with, all the crew were very polite and friendly.
This year Brandon and crew installed inside drainage around my crawl space, reinforced my back basement wall, and foam insulated around the edge of the basement. All were courteous and hard working. The difference in house moisture was noticeable everyday after the first job but not sufficient for hard rain and heavy melts. Since Brandon and crew came, my house is dry. It rained hard 3 days after they finished. The concrete wasn't even cured but i had no water in the basement or crawl space. It was disconcerting- I kept thinking I had left the faucet on in the basement but no, it was the water running through the drainage system and into the sump pump. Now when I hear it I smile and feel secure.
Thank you for all your work, Great Job! When my husband was alive he did 95% of the work on our house, I was scared to pieces when I had to handle it myself. Having purchased the house is 2015 I knew there was much to do repairing it. Tim, Brandon, and all have shown me there are honorable people who do their best to do a good job. I appreciate their patience with my frequent questions as i learn the maintenance and improvement side of home ownership.Linda K | Rochester, NY
Your crew just finished up my job.
They did a fantasist job!!! It looks great and they put in full days of work. Even the clean up was complete.
I know with a business sometimes we only hear about the issues. Never when things go well. So just wanted to let you know. Thank you.Mark D | Rochester, NY
ABS recently completed work on our basement. We live on the lake, and were affected by the flooding last year. ABS was so wonderful to work with. Tim impressed us immediately during his thorough inspection of our basement during the estimate. The estimate was completed and sent to us quickly and accurately. Sara was so polite and helpful each time we spoke on the phone. Once the work started, Tim was onsite with a crew of very skilled workers. The employees were polite, hardworking and knowledgeable. The work exceeded our expectations. Once the job was completed our basement, garage and yard was cleaned, and we were educated on how the equipment worked. ABS has been available to me after the work was completed to answer my question I forgot to ask.! I contacted many companies for estimates, and I am so thankful we chose ABS to do the work on our basement. I highly recommend ABS. We hope this review persuades you to contact them, and hire them for your project. I know you will be happy you did!Michalene and Michael LaBue | Rochester, NY
I appreciate the quality of the work, the prompt reply to calls, the honesty of the owner, the addition of the dehumidifier in the work, the closeness of the business to my home and the premise of backup in the future.Jeanne J. | Rochester, NY
What our clients say about ABS:
It was a nice experience from the beginning phone call, the visit from Tim, to the crew that came to do the work. Very professional, thank you.
Megan A. | Avon, NY